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	<title>Technology Failure [.com!] &#187; United Airlines</title>
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		<title>Computer outage delays United flights at O&#8217;Hare</title>
		<link>http://www.technologyfailure.com/2009/07/02/computer-outage-delays-united-flights-at-ohare/</link>
		<comments>http://www.technologyfailure.com/2009/07/02/computer-outage-delays-united-flights-at-ohare/#comments</comments>
		<pubDate>Thu, 02 Jul 2009 19:04:21 +0000</pubDate>
		<dc:creator>Alex</dc:creator>
				<category><![CDATA[Disruption]]></category>
		<category><![CDATA[Public Transportation]]></category>
		<category><![CDATA[Chicago]]></category>
		<category><![CDATA[O'Hare]]></category>
		<category><![CDATA[United Airlines]]></category>

		<guid isPermaLink="false">http://www.technologyfailure.com/?p=266</guid>
		<description><![CDATA[An outage of United&#8217;s check-in system caused delays at Chicago&#8217;s O&#8217;Hare earlier today, as reported by Chicago Breaking News:

FAA spokeswoman Elizabeth Isham Cory said that United had ordered a ground stop of its planes on its own that ended at 7:55 a.m. The problem began about 5:15 a.m., she said.
United had told the FAA that [...]]]></description>
			<content:encoded><![CDATA[<p>An outage of United&#8217;s check-in system caused delays at Chicago&#8217;s O&#8217;Hare earlier today, as reported by <a href="http://www.chicagobreakingnews.com/2009/07/computer-glitch-causes-long-lines-at-ohare.html">Chicago Breaking News</a>:</p>
<blockquote><p>
FAA spokeswoman Elizabeth Isham Cory said that United had ordered a ground stop of its planes on its own that ended at 7:55 a.m. The problem began about 5:15 a.m., she said.</p>
<p>United had told the FAA that it was a computer issue that made the airline unable to check in people for flights and resulted in an inability to get final flight information to the cockpit, Cory said.</p>
<p>&#8220;I only remember in my 10 years one other time&#8221; that computer glitches have caused this much trouble with flights, Cory said.</p>
<p>By about 9 a.m., an airline spokeswoman said that it was manually checking in travelers through mobile units and laptop computers to facilitate check-in for as many customers as possible, Szadokierski said. To get around the computer glitch, agents at the check-counters also called agents at other airport to have them check in travelers, with O&#8217;Hare agents then writing out boarding passes, she said.
</p></blockquote>
<p>The problems have since been addressed, but it took several hours and caused significant delays and some cancellations for travelers shortly before the beginning of 4th of July weekend. Larger-scale flight delays at major airports tend to have ripple effects, as schedules at many other connecting airports become affected.</p>
<p>This is also really expensive. In 2007 alone, flight delays were estimated to have cost the economy <a href="http://www.usatoday.com/travel/flights/delays/2008-05-22-travel-delays-billions_N.htm">more than $40B</a>.</p>
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